Frequently Asked Questions
Everything you need to know about shopping for your family at PatPat.
How long does shipping take for my order?
Shipping times vary by location, but most orders are processed within 1-3 business days. Estimated delivery for standard shipping is typically 7-15 business days, while express shipping takes 3-7 business days.
What is PatPat's return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return for most items in their original, unwashed condition within 30 days of delivery.
How do I ensure I pick the right size for my baby or child?
Each product page includes a detailed 'Size Guide' button. We recommend measuring your child's height and weight and comparing it to our chart, as baby clothing sizes can vary by brand.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Afterpay in select regions.
Are the materials used safe for newborns?
Safety is our priority. Our clothing is made from high-quality fabrics that meet safety standards. We also offer a 'PatPat Go-Neat' line and organic cotton options specifically designed for sensitive newborn skin.
How can I track my package?
Once your order ships, you will receive an email with a tracking number. You can also track your status directly in the 'My Orders' section of the PatPat app or website.